Support Engineer - L1

Responsible for managing incident ticket queues and provide real time support of incoming tickets with extensive troubleshooting skills.

Handle issues relating to product implementation and interfaces.
Support global customers who are using the Tarantula product suite.
Interact closely with the development team to identify and rectify the issues and queries raised by the clients.
Technical support background (preferably application support).
Understanding data requirements.
Possess excellent communication, and presentation skills allowing him/her to initiate, develop and manage effective business relationships.
Take ownership of escalated issues and ensure follow-through to conclusions.
Work in close collaboration with various teams to achieve consistency of service delivery for all customers.
Ensure consistency in internal processes and procedures.
Strong skills in writing Stored Procedures /Functions /Packages /Triggers.
Should be able to understand & analyse the query for MS-SQL Troubleshooting.
Writing scripts for each release, test data creation, database dumps, SQL’s performance tuning, schema creation.

2 years experience.
The candidate should be a dynamic, highly motivated, tenacious, and self-starter with the ability to work in a fast-paced environment.
Strong problem-solving and analytical programming skills.
Flexible, responsive, organizational and time management skills.
Excellent communication skills - both verbal and written.
Willingness to work in night shifts is a must; ready to work in 24x7 environments.
Experience in customer-facing roles supporting enterprise software products.
Exposure to .NET /MS-SQL is an added advantage.

Kindly send us an email at jobs@tarantula.net with your updated resume and a cover letter.